8 Ways Small Business Owners can Improve Customer Satisfaction

Inspired by Wedding Planning

The average person has very few opportunities to invest so much money (so, so much Customer Service for Small Businessmoney) into local businesses as they do when they are planning their wedding.

From the photographer to the DJ to the caterer to the florist to the wedding planner to the limo company to the wedding cake baker to the hair and makeup artists and quite possibly including your venue, bridal dress shop, tuxedo rentals and the travel agent who books your honeymoon, weddings pump thousands (and thousands and thousands) of dollars into local and small businesses.

If it’s one thing I learned from planning my own wedding, it’s that if a small business owner can work successfully and satisfactorily with a bride, then there is probably very little you can teach them about customer satisfaction when it comes to working with the average (less stressed out) customer or client.

Unfortunately, too many small businesses miss the mark on how to provide customer service in the 21st century and it is detrimentally affecting their business.  Here are some lessons for small business success that I picked up from the vendors I’ve loved (and hated) during my own wedding planning experience: Continue reading

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Top 10 Children’s Books to Celebrate Mother’s Day

This weekend is Mother’s Day. If you are a mother of very young children, it is important that you start immediately fostering a sense in them of how awesome you are as a mother, so that you may reap the benefits of very expensive jewelry, flowers and spa treatments for many Mother’s Days to come.

Here is a collection of some of my favorite children’s books (you may not know that your literary artist taught preschool a couple of decades ago) that will help your children understand the complexity and sacrifice of a mother’s love:

 

Love You Forever

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When I think of books about the strength of the bond between mother and child, even after death, this classic is the first that comes to mind. If you have a couple hours to sit and cry ugly tears with your children, then this book is for you. If nothing else, it will impart upon them the guilt that will keep them coming home for dinner every Sunday once they are adults.

 

Are You My Mother?

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If you have kids, you should already own this, mostly because you should own every single children’s book Dr. Seuss has ever written. While this classic seems to start off with an abandonment, the moral of the story is that, if mommy isn’t with you, it’s because she’s out working her butt off to make sure you get to eat.

 

Spot Loves His Mommy

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Don’t have kids? Adopt a dog. Their loyalty needs no convincing.

 

The Runaway Bunny

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This story is really old but really timeless. The take-away is basically this: You will not escape your mother so you might as well stick it out.

 

The Kissing Hand

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Mothers are wise, kind and giving….even when they’re racoons.

 

Does a Kangaroo Have a Mother, Too?

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Eric Carle. Enough said.

 

My Mommy Hung the Moon

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There is a small window of time in which your kids think of you as a god. Celebrate this period.

 

What Moms Can’t Do

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A hilarious look at the few things moms aren’t capable of.

 

Mama, Do You Love Me?

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A young girl needs a lot of reassurance. A patient mother gives it to her. Bonus: enjoy the visit into Inuit culture.

 

I’d Know You Anywhere, My Love

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Celebrate your child’s uniqueness. Just be careful not to buy the paperback (adult) novel of the same name.

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